Authenticity & Legitimacy Guarantee
At RoyalKix, authenticity is at the core of everything we do. We are committed to building the most trusted sneaker platform in Europe — and that begins with who we work with.
We only partner with verified, professional sellers who maintain a strong reputation in the reselling community. In fact, we approve less than 20% of seller applications to ensure only the best make it through.
Every sneaker that passes through RoyalKix is carefully inspected and authenticated by our in-house experts to guarantee its legitimacy.
While our team of specialists is highly trained, we acknowledge that mistakes — though rare — can happen.
100% Authenticity Guarantee
- If you receive a counterfeit sneaker, we will issue a FULL refund.
- All you need to do is provide valid proof that the sneakers you received are not authentic.
- Once the sneakers are returned and verified as fake, your full refund will be processed promptly.
Since our launch, we’ve had zero returns related to authenticity — a track record we’re proud of.
Return Policy & Conditions
- False claims or unauthorized returns may incur extra charges, including shipping costs and a 9.5% processing fee.
- Refunds are only issued after full inspection of returned items to confirm they are unworn and match the original order.
Important Notes
- All returned packages remain the responsibility of the customer until they are received and confirmed by RoyalKix.
- We reserve the right to make the final decision on all authenticity disputes, as we act on behalf of our sellers.
At RoyalKix, we’re building a safe and secure ecosystem for sneakerheads, collectors, and resellers across Germany and Europe. Authenticity isn’t just a feature — it’s our foundation.
