Help Center

Your questions answered about buying, selling, and more

Buying from RoyalKix

How to Place an Order?
To place an order, browse our products, add your favorites to the cart, then proceed to checkout. Fill in shipping and payment details and confirm your purchase.
What Payment Methods Are Accepted?
We accept credit/debit cards, PayPal, and Cash on Delivery where available. All payments are securely processed.
What Are the Shipping Times?
Shipping usually takes 3 to 7 business days after processing, depending on your location.
What Is the Return Policy?
You can return items within 14 days in original condition for a refund or exchange. Some restrictions apply.

How Do I Become a Seller?
Register for a seller account, complete verification, and start listing your authentic sneakers and apparel.
How Should I Price My Products?
Price competitively based on market trends and condition. Use our seller tools for pricing guidance.
What Fees Are Charged?
We charge a commission on each sale, varying by product category and seller tier.
Who Handles Shipping?
Sellers ship items after sale confirmation. Recommended shipping partners and tracking tools are provided.

What Is the Authenticity Guarantee?
Every sneaker is checked by experts. We accept only verified sellers to ensure all products are 100% authentic.
What Happens if I Receive Fake Sneakers?
Contact us immediately with proof. We will refund you fully once the fake product is returned and verified.
How Are Sneakers Verified?
Our authentication process includes expert inspection, tech tools, and seller history checks.

How Can I Contact Support?
Email us anytime at [email protected] or use the contact form on our website.
What Are Your Business Hours?
Support is available Sunday to Thursday, 9:00 AM - 6:00 PM (GMT+1). We respond within 24 hours on business days.
Is There a Support Email?
Yes, please email us at [email protected] for assistance.